Honey - Sales Conditions  - Le Rucher de l'Ours

General Sales Conditions

The conditions here fore present apply to all sales made via the web site www.lerucherdelours.fr
1. Orders
2. Acceptation
3. Prices
4. Payment
5. Packaging and handling
6. Damage
7. Data Protection.

1. Orders

You can order directly on-line at www.lerucherdelours.fr
or print and complete the PDF order form and mail it with your payment to LE RUCHER DE L’OURS 59 route de Font-Romeu 11140 AXAT  phone: 04 68 20 53 34 email: info@lerucherdelours.fr or lerucherdelours@wanadoo.fr
Products may differ from the photos shown on the web site.  The photos are not contractual as different aspects of honey can change from one season to the next and with crystallization.

2. Validation

Before completing your order, you must agree to and accept the current sales conditions.

3. Prices

All prices include sales tax.  Shipping charges are calculated and added at the time of check out.

4. Payment

You can pay for your order by check or directly on the web site with the secure BNP Merc@net system with your bank card.  Your order will be shipped as soon as your payment is received.


5. Shipping and Delivery

The goods are shipped the day after your order is placed.  Packages under 30 kilos are sent by post.  Packages weighing more than 30 kilos are sent by way of a shipping company.

For  European destinations

Shipping costs are charged based on weight and destination it is indicated in the basket before confirming the order
Orders will be received in 4 to 8 business days.  Shipping charges include insurance and require a signature upon delivery.

6. Damages.

Upon delivery, the client is required to verify the condition of the packaging and the merchandise.  If in doubt (package arrives dented, open, damaged, etc, the client must refuse to accept the package and notify Le Rucher de l’Ours either by phone or in writing (e-mail or post).  The post office will return the damaged package to us which we will immediately replace.

7. Data Protection

The information you provide us is used solely to prepare your order.  In accordance with law #78-17 of 6th January 1978 concerning information technology, files and liberties, you have the right to request access, consultation, modification or deletion of the information you provide us.  For questions concerning the above mentioned information, contact us at LE RUCHER DE L OURS 59 route de Font Romeu 11140 AXAT phone: 04 68 20 53 34 email: info@lerucherdelours.fr or lerucherdelours@wanadoo.fr

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